Frequently Asked Questions
Do the insoles fit in every type of shoe?
Do the insoles fit in every type of shoe?
Yes, the Cloudly insoles are easy to trim to size and fit in sneakers, hiking shoes, work shoes, and even dress shoes.
What foot issues do the Cloudly massage insoles help with?
What foot issues do the Cloudly massage insoles help with?
The Cloudly massage insoles help relieve common types of foot pain such as plantar fasciitis, flat feet (pes planus), heel spurs, shin splints, bunions, tendinitis, arthritis, bursitis, and claw or hammer toes.
Are they suitable for people who are on their feet all day?
Are they suitable for people who are on their feet all day?
Absolutely! They’re specially designed for people who work long hours, like healthcare workers, hospitality staff, or warehouse employees.
How do the insoles feel when worn?
How do the insoles feel when worn?
We understand your question—it's exactly why we created Cloudly. The massage insoles are soft, cushioned, and comfortable. Many customers describe the feeling as “soothing,” like resting your feet on a pillow with lots of support.
Are they also suitable for sports like walking or running?
Are they also suitable for sports like walking or running?
Yes, Cloudly insoles are designed for both short walks and running sessions. They provide responsive cushioning and help prevent fatigue.
Do the insoles stay in place?
Do the insoles stay in place?
Thanks to the anti-slip material, they won’t slide around in your shoes—even during intense use.
Are the insoles durable, and how long do they last?
Are the insoles durable, and how long do they last?
Definitely. They’re made from high-quality materials and last at least 12 months. After 12 months, the cushioning may start to wear down a bit.
Shipping & Delivery
To which locations do you ship?
To which locations do you ship?
We ship worldwide! No matter where you are, we aim to get your order to your doorstep.
Will I receive a tracking link?
Will I receive a tracking link?
Yes, as soon as your order ships, you'll receive a confirmation email with a tracking link so you can monitor your delivery.
What is the shipping time?
What is the shipping time?
Shipping times vary depending on your location. We usually ship your order within 24-48 hours. After that, the delivery time is approximately 4-6 business days, depending on your location.
Please note: delivery may be affected by customs or local holidays.
Where do you ship from?
Where do you ship from?
We ship from our international fulfillment center in China. This allows us to efficiently process and deliver your orders no matter where you are located.
Is my shipment insured?
Is my shipment insured?
Yes, all shipments are insured. In the rare case that your package is lost or damaged in transit, we’ll make it right.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our homepage or cart for current free shipping thresholds.
Do you ship to P.O. boxes or APO/FPO addresses?
Do you ship to P.O. boxes or APO/FPO addresses?
Yes, we do ship to P.O. boxes and APO/FPO addresses. We are committed to ensuring that your order reaches you, regardless of your location, including military and post office box addresses.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
We begin processing orders quickly, but if your order hasn't shipped yet, we’ll do our best to update the address. Please contact us at info@trycloudly.com as soon as possible.
Refunds & Returns
What is your return policy?
What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused, in original condition and packaging.
How do I initiate a return?
How do I initiate a return?
To start a return, email our support team at info@trycloudly.com with your order number and reason for return. We'll guide you through the next steps.
Do you offer exchanges?
Do you offer exchanges?
Yes, we offer exchanges for items in their original condition. Just contact us and we'll help you get the right item.
What should I do if I receive a damaged or defective item?
What should I do if I receive a damaged or defective item?
We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damaged/defective product, and we’ll send a replacement or refund right away.